1. Introduction

Welcome to GuwahatiLabs.in. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform to compare and book diagnostic tests in Guwahati.

2. Information We Collect

As an aggregator and lead-generation platform, we collect information necessary to facilitate your lab test bookings. This includes:

• Personal Identification Data: Full name, age, and gender of the patient.
• Contact Data: Mobile number, WhatsApp number, email address, and home address (for home sample collection).
• Medical Inquiry Data: The specific health packages, tests, or diagnostic services you are requesting.
• Technical Data: IP address, browser type, device information, and usage data collected via cookies when you browse our site.

3. How We Use Your Information

We use the collected information for the following purposes:

• To connect you with our partner diagnostic labs (e.g., Healpoint Diagnostics, Royal Diagnostic Center) to confirm your booking and arrange sample collection.
• To communicate with you via phone calls, SMS, or WhatsApp regarding your appointment status, test preparation, and report delivery.
• To improve our website's functionality, user experience, and ranking algorithms.
• To send you promotional offers, discounts, and health checkup reminders (you can opt-out at any time).

4. Information Sharing and Disclosure

We do not sell or rent your personal data to independent third marketers. However, to provide our core service, we must share your specific details with our partnered diagnostic centers. By submitting your details on our platform, you explicitly consent to this sharing so that the partner lab can process your medical tests.

We may also share data with trusted third-party service providers (such as hosting partners or SMS gateways) who assist us in operating our website, as long as those parties agree to keep this information confidential.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Your Data Rights

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal data held by us. If you wish to exercise these rights or request that we stop contacting you, please reach out to us using the contact details provided below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: